FAQS
How do we work together?
Simply email me at [email protected], then we can discuss the level of support needed and your requirements.
Once the scope of work is completed, I’ll send over my contract and terms of business. You sign, pay the first invoice and I get to work.
Are you registered with ICO?
Yes, I am happy to supply you with my registration number.
Are you insured?
I am fully insured with PolicyBee.
Are you a certified virtual assistant?
I am in the process of completing Catherine Gladwyn’s accreditation.
What are the benefits of hiring a VA?
You will save on overheads such as holiday and sick pay, national insurance, tax, pension contributions and workspace or equipment costs.
I also have:
- Legally compliant contracts (purchased from a UK-based provider)
- ICO registration for Data Protection compliance
- Professional Indemnity Insurance in place
- Secure data backup practices
- A professionally maintained website with:
- HTTPS security
- Privacy Policy
- Cookie Policy
- Website Terms & Conditions
Can you handle sensitive information & how do you access my accounts securely?
Yes, I take confidentiality very seriously and have experience managing sensitive and private information securely and professionally using LastPass.
How much time can I save with your services?
By delegating your administrative tasks, you can save up to 20-40 hours a month or more, depending on your needs and requirements.
How do we communicate?
I am available via email and video call.
What is the turnaround time for tasks?
For ad hoc, up to 72 hours and for retainers, 24 hours.
What if I need ad hoc help? Am I tied into a subscription?
With no subscription required, my services are designed to flex with your changing needs.
What happens if you are unavailable?
If I am unavailable for a short period, I will communicate in advance and ensure all essential tasks are completed or flagged during my absence.
Where are you based?
I am based in Fleet, UK and work remotely – I can support you from any country or time zone you operate in.
Got questions?
Feel free to reach out.
